Shipping policy

Production and dispatch

Most UPOPN garments are prepared after an order is placed. Processing time is separate from carrier transit time. Products in the same order may ship separately when they are prepared at different locations.

Delivery estimates

Product pages and checkout may display estimated processing or delivery windows. Delivery dates are estimates unless UPOPN expressly guarantees a date in writing. Carrier conditions and destination can affect transit time.

Destinations and charges

We ship only to destinations available at checkout. The available shipping service and charge are displayed before the order is submitted. International availability, duties, taxes, brokerage, and customs charges are shown or handled as stated at checkout.

Tracking

Tracking information is sent when the parcel is dispatched. Initial carrier scans can take time to appear. Customers are responsible for providing an accurate, secure delivery address and monitoring delivery notices.

Address changes

Contact support@upopn.com promptly if an address needs correction. We cannot guarantee a change after production or shipment processing begins. Additional costs caused by an incorrect customer-provided address may be the customer's responsibility where permitted by law.

Lost, damaged, or incorrect delivery

If an order arrives damaged or incorrect, or tracking indicates a delivery problem, contact UPOPN Support with the order number and relevant photographs or carrier information. We will review the claim and coordinate the appropriate next step.

Returns

Returns and refunds are governed by the Return and Refund Policy in effect when the order is placed. Do not send a return to the shipment origin, an administrative location, or any address not supplied by UPOPN Support in an approved return authorization.