Refund policy

Limited Pre-Launch notice

UPOPN online ordering is currently closed. No direct-site purchase, shipment, or return window begins until checkout expressly opens for an available release. The policy displayed when an order is placed will govern that order.

Return eligibility when ordering opens

Unless an available product page states a different lawful term before purchase, return requests must be started within 30 days after delivery. Items must be unworn, unused, unwashed, unaltered, and returned with original tags, accessories, and packaging, together with proof of purchase.

Do not send an item back without authorization. Approved requests receive the correct return destination and instructions. Items sent to an unapproved address may be delayed or refused.

Starting a return

Email support@upopn.com with the order number, item, reason for the request, and photographs when the item is damaged, defective, or incorrect. We will review the request and provide the next steps.

Damage, defect, or incorrect item

Inspect the order promptly after delivery. If an item arrives damaged, defective, or different from the item ordered, contact us as soon as reasonably possible. For an approved claim, UPOPN will provide an appropriate remedy, which may be replacement, repair where appropriate, or refund, and will cover required return shipping.

Change-of-mind and fit returns

Approved change-of-mind or fit returns must satisfy the eligibility conditions above. Any customer return-shipping charge or deduction will be disclosed in the authorization before the item is sent. Original outbound shipping charges are not refundable unless required by law or the return results from our error.

Non-returnable items

Items that are personalized, made to an individual specification, worn, washed, altered, damaged after delivery, or missing required tags or components may be ineligible for return, except where consumer law provides otherwise. Gift cards and any item clearly identified as final sale before purchase are non-returnable where permitted by law.

Exchanges

Exchange availability depends on release inventory. If an exchange cannot be completed, an approved return may be refunded and a replacement purchase may be made separately when stock is available. Limited or sold-out colorways are not guaranteed to be available.

Refunds

We will notify you after an authorized return is received and inspected. Approved refunds are issued to the original payment method. Bank or card processing time can vary after a refund is issued. We will not issue store credit instead of a monetary refund where applicable law requires a monetary refund.

Cancellations and order changes

Contact us promptly if an accepted order needs to be changed or cancelled. We cannot guarantee a change after processing begins. If UPOPN cancels a paid order, the applicable refund will be issued.

Consumer rights

This policy does not limit rights that cannot be waived under applicable consumer law, including any statutory cancellation or cooling-off right that applies to an eligible order.