Refund policy

Made-to-order products

Most UPOPN products are created after an order is placed. Unless a product page states a different lawful term before purchase, made-to-order products are final sale for change of mind, fit preference, or an incorrectly selected size or color. This does not limit any right that cannot be waived under applicable law.

Damage, defect, or incorrect item

Inspect the order promptly after delivery. If an item arrives damaged, defective, misprinted, or different from the item ordered, contact UPOPN Support as soon as reasonably possible, preferably within 7 days after delivery and no later than 30 days after delivery. Include the order number, a brief description, and clear photographs of the item and packaging.

For an approved claim, UPOPN will coordinate the appropriate remedy. The remedy may be a replacement, repair where appropriate, store credit with the customer's agreement, or refund. UPOPN will provide any required return instructions and will cover required return shipping for an approved error claim.

Return authorization

Do not send an item to the shipment origin, an administrative location, or any other address without written authorization. The correct claim or return process depends on the item and order. An unauthorized return may be refused or lost.

Hygiene, personalized, and used items

Items that are personalized, worn, washed, altered, damaged after delivery, or returned without required components are not eligible for return except where applicable law requires otherwise. Hygiene-sensitive goods, gift cards, and items clearly identified as final sale before purchase are also non-returnable where permitted by law.

Exchanges

UPOPN does not guarantee direct size or color exchanges for made-to-order products. When UPOPN approves a production-error claim, the available remedy and replacement options will be confirmed in writing. A blank, size, color, artwork, or decoration method is not guaranteed to remain available.

Cancellations and changes

Contact UPOPN Support immediately if an accepted order needs to be changed or cancelled. Production can begin quickly. A cancellation or change is not guaranteed after processing begins, and costs already committed to production or shipping may be non-refundable where permitted by law. If UPOPN cancels a paid order, the applicable refund will be issued.

Refund timing

Approved refunds are issued to the original payment method. Bank or card processing time can vary after a refund is issued. Original outbound shipping charges are not refundable unless required by law or the claim results from our error.

Start a claim

Use the UPOPN contact form, email support@upopn.com, or call +1 (310) 361-4183. Include the order number, item, issue, and photographs when applicable.

Effective date: September 4, 2026